Intimation Period* | Cancellation Fee** |
7 days or more | 10% of the total invoice value |
Between 3-6 days | 50% of the total invoice value |
Between 0-2 days | 100% of the total invoice value |
- *Intimation Period means the number of days before the tour is scheduled to start
- **Cancellation Fee is the amount of money that will be deducted from the total billing amount before offering the refund.
NOTE:
In the pandemic everything is unpredictable, and we are doing our best to give you the finest services. We are also abiding by guidelines laid by government for everyone’s safety. In this, if the government issues a lockdown notice 3 days before the departure date, we will issue a full refund deducting the payment gateway charges ( 3.54 %)
In case of an announced lockdown within 48 hours from the departure date, we will issue a voucher for 100% of your travel expense that has lifetime validity and can be used any time.
During/After the Trek: In case of extreme weather conditions, considering trekkers’ safety, a day can be cut or the trek can be called off altogether. There will be no refund in any case whatsoever.
Before the trek: In case we cancel a trek because of natural calamities (thunderstorms, floods, landslides, earthquakes or unexpected political unrest, curfews, local riots, government orders, forest department orders ) Plan The Unplanned shall issue a VOUCHER for the full amount of your ticket. ( Dpes not include announcement of lockdown )
Note: The Voucher has a validity of 1 year and it can be redeemed at any point in time.
A prior intimation as regards which trek you wish to join can be communicated to us over mail or phone
All the events from Bangalore under the following link shall be applicable for the below-mentioned policy
Intimation Period* | Cancellation Fee** |
10 days or more | 15% of the total invoice value |
Between 5-10 days | 50% of the total invoice value |
Between 0- 10 days | 100 % of the total invoice value |
- *Intimation Period means the number of days before the tour is scheduled to start
- **Cancellation Fee is the amount of money that will be deducted from the total billing amount before offering the refund.
NOTE:
If Plan The Unplanned cancels the trek due to limited/no bookings for the trek, we shall offer a full refund and the same shall be credited to the original mode of payment within 7 days from the date of initiation of refund.
During/After the Trek: In case of extreme weather conditions, considering trekkers’ safety, a day can be cut or the trek can be called off altogether. There will be no refund in any case whatsoever.
Before the trek: In case we cancel a trek because of natural calamities (thunderstorms, floods, landslides, earthquakes) or unexpected political unrest, curfews, local riots, government orders, forest department orders, the announcement of a lockdown Plan The Unplanned shall issue a 50% refund of the overall amount and remaining 50% shall be given as a VOUCHER to use it in the future.
For Instance:
Trek Amount is Rs 100, Rs 50 shall be refunded back to your account and trek voucher of Rs 50 shall be given to be used anytime in future.
Intimation Period* | Cancellation Fee** |
30 days or more | 10% of the total invoice value |
Between 15-29days | 50% of the total invoice value |
Between 0-14 days | 90% of the total invoice value |
In the pandemic everything is unpredictable, and we are doing our best to give you the finest services. We are also abiding by guidelines laid by government for everyone’s safety. In this, if the government issues a lockdown notice 5 days before the departure date, we will issue a 100 % refund.
In case of an announced lockdown (4 days ) from the departure date, we will issue a voucher for 100% of your travel expense that has lifetime validity and can be used any time.