Policy and terms

All refund or cancellation requests must be submitted exclusively via email to [email protected]. Requests made by call or WhatsApp will not be accepted.

Important Notes

To ensure everyone has a great time and knows what to expect, please read these important points:

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  No alcohol or smoking

  For everyone’s safety and enjoyment, please don’t consume alcohol, intoxicants, or smoke at any point during the journey or trek.

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  Dinner before boarding

  Kindly complete your dinner before you board the bus.

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  Travel arrangements

  We’ll arrange transportation based on our group size. If there are 12 or fewer of us, we’ll use a tempo traveler. For groups of 13 or more, it’ll be a mini-bus. Both options are non-AC and have push-back seats for your comfort. We appreciate your understanding regarding our travel logistics.

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  "Without Travel" option

  If you prefer to arrange your own transportation to the destination (the homestay), be sure to book the “Without Travel” option when you sign up. Please note: If you select this, you’ll need a private car for your entire trip. Public transport won’t work, as our Day 2 activities begin directly from the homestay and require continuous private car access to ensure you can fully participate in all planned activities.

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  Embrace the outdoors

  Our trips are about getting out into nature, often in remote locations. Please don’t expect luxury accommodations; we focus on providing comfortable basic facilities.

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  Food provided

  We’ll provide basic, vegetarian meals. We do not serve non-vegetarian food.

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  Leave no trace policy

  Please help us keep our beautiful outdoors clean by disposing of all litter properly.

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  Personal belongings

  You are responsible for your personal belongings, valuables, and jewelry. Plan The Unplanned is not liable for any lost items.

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  Potential delays

  While we strive to be on schedule, please be aware that traffic delays or vehicle breakdowns can sometimes occur, leading to slight delays in reaching our destination.